I think I entered incorrect information with my order, what do I do?

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Please resubmit your information via our order confirmation page. Please note, this is for order confirmations only. If you have not placed an initial order with us, please do...

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I received my record via email, but ordered a copy to be mailed to me.

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As a courtesy, all orders include an email delivery, which is acceptable by the courts. If requested your record be mailed to you, a copy will ALSO be placed...

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I want a refund.

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If we have not processed your record, we will issue a refund, no questions asked. Just email us your driver’s license number and ask for a refund. You will...

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I haven’t received my driving record and it’s been more than x hours or x days

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We typically process records within the hour, if not minutes. So please email us at support@dpsrecords.com with the driver’s license number and we check on your order.

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Why did I get a message from dpsrecord@gmail.com?

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Due to the pdf attachment, some email providers block emails as spam, so we will may also attempt to deliver your record via our gmail account. Please know that...

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What if I ordered the wrong record type?

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Let us know and if you have already paid the first fee, we may be able to process a different record for the same person at a discounted rate.

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I just took defensive driving, why is it not on my driving record?

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Your defensive driving courses can take 1-3 months to show on your driving record. But that’s ok, because the court is requiring you to give them a copy of...

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Why does the court require my driving record for defensive driving

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You may only take defensive driving once per year in Texas. The court requires your driving record to verify that you have not taken defensive driving within the past...

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What is the password to my driving record?

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The password to your driving record is your driver license number.

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I can’t open my driving record?

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If it is because it is asking you for a password, the password is your driver license. If you computer can’t find a program to open the document, please...

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